Notes regarding reservations
Introduction
All communication regarding your reservation will be done via email.
If you do not receive the automated confirmation email sent upon completion of your reservation within several hours, it may have gone into your spam folder or your email address may be incorrect. Please check your spam folder, or if your email address is incorrect, please inform us via the "Contact Us" form that you did not receive the email and provide the correct email address.
Please note that if we cannot confirm your email, you will not receive important check-in information and will not be able to check in.
[Caution]
This facility requires advance payment by credit card.
Please note that we do not accept any payment methods other than credit cards (debit cards are not accepted).
We reserve the right to refuse reservations from anyone who does not agree to our terms of service and house rules.
check-in
Check-in is self-service using a dial lock at the location.
You can check in at any time you like after 4 PM.
We will send you the PIN code required to unlock the door via email in advance. Due to security reasons, we do not provide the PIN code by phone.
Checkout
Until 11:00 AM
Extending your check-out time may be possible for a fee depending on the reservation status. Please inform the operator in advance. Extension fee: 2400 yen/hour
Cancellation Policy
Cancellations are free of charge up to 30 days prior to the arrival date. Cancellations made 30 days or less prior to the arrival date will incur a charge of 100% of the accommodation fee.
In case of a no-show (failure to stay without prior notice), 100% of the accommodation fee will be charged.